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I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-877-644-9863 +44-808-175-5921 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-877-644-9863 +44-808-175-5921, or speak to one of our representatives about it via Live Chat.

I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

I forgot my login information, can someone help?

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My credit card keeps getting declined and I don’t know why?

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Can others see my personal information?

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How do I know it is safe to put my credit card information online?

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